Retail management:a strategic approach/ Barry Berman, Joel R. Evans.
Physical description:
xxviii, 589 p. ill. (some col.) 29 cm.;
Bibliographic notes:
Includes bibliographical references and indexes.;
Edition:
11e;
Author(s): Berman, Barry.;
Evans, Joel R.;
ISBN:
9780132720823;
0132720825;
Subjects: Retail trade --Management.;
Formatted contents notes:
Preface -- About the authors -- Acknowledgments -- An overview of strategic retail management -- An introduction to retailing -- Building and sustaining relationships in retailing -- Strategic planning in retailing -- Situation analysis -- Retail institutions by ownership 1 -- Retail institutions by store-based strategy mix -- Web, nonstore-based, and other forms of nontraditional retailing -- Targeting customers and gathering information -- Identifying and understanding consumers -- Information gathering and processing in retailing -- Choosing a store location -- Trading-area analysis -- Capter 10 site selection -- Managing a retail business -- Retail organization and human resource management -- Operations management financial dimensions -- Operations management operational dimensions -- Merchandise management and pricing -- Developing merchandise plans -- Implementing merchandise plans -- Financial merchandise management -- Pricing in retailing -- Communicating with the customer -- Establishing and maintaining a retail image -- Promotional strategy -- Putting it all together 565 -- Integrating and controlling the retail strategy -- Appendix: careers in retailing -- Glossary -- Endnotes -- Name index -- Subject index.;
Publisher:
Boston : Pearson , c2009.;
Call number: 658.8/7;
HF5429 .B45 2009;
Type: Computer file Available At: Main Library -> E-Library Server Availability: View details Reviews:
10$aRetail management$ba strategic approach$cBarry Berman, Joel R. Evans.
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$a11e
260
$aBoston$bPearson$cc2009.
300
$axxviii, 589 p.$bill. (some col.)$c29 cm.
504
$aIncludes bibliographical references and indexes.
505
0 $aPreface -- About the authors -- Acknowledgments -- An overview of strategic retail management -- An introduction to retailing -- Building and sustaining relationships in retailing -- Strategic planning in retailing -- Situation analysis -- Retail institutions by ownership 1 -- Retail institutions by store-based strategy mix -- Web, nonstore-based, and other forms of nontraditional retailing -- Targeting customers and gathering information -- Identifying and understanding consumers -- Information gathering and processing in retailing -- Choosing a store location -- Trading-area analysis -- Capter 10 site selection -- Managing a retail business -- Retail organization and human resource management -- Operations management financial dimensions -- Operations management operational dimensions -- Merchandise management and pricing -- Developing merchandise plans -- Implementing merchandise plans -- Financial merchandise management -- Pricing in retailing -- Communicating with the customer -- Establishing and maintaining a retail image -- Promotional strategy -- Putting it all together 565 -- Integrating and controlling the retail strategy -- Appendix: careers in retailing -- Glossary -- Endnotes -- Name index -- Subject index.